Ordering terms

Updated 2 October 2026

The shop and your order

Your seller is Esso Barrhead, Barrhead Service Station, 164 Glasgow Road, Barrhead, Glasgow G78 1TH. Contact admin@barrheadservicestation.co.uk for support. Please check product names, quantities, prices and delivery details before selecting “Pay and place order”. Prices are in pounds sterling. The checkout shows the product subtotal, any delivery charge and the total payable. Collection has no delivery charge.

£4 minimum order spend

For both collection and delivery, your basket must contain at least £4 of qualifying products. Cigarettes, tobacco and vapes do not count towards this minimum, and neither do delivery charges. You may add these excluded products, but you still need £4 of other products. The minimum is checked after product and mix-and-match offers and before any discount-code saving.

An unpaid basket or pending order is not payment confirmation. We acknowledge a paid order through the website and transactional email. If we cannot supply an item, we will contact you to agree a substitution or arrange cancellation and the appropriate refund. We will not charge extra for an unagreed substitution.

Payment

Stripe handles card payments. The website verifies payment with Stripe before treating an order as paid. If the checkout is labelled test mode, test transactions do not pay for a real order. Do not submit real card details to a test checkout.

Collection and delivery

Collect from the store above and bring your order reference. Delivery is available only to the postcodes accepted at checkout; the displayed charge forms part of the total. Collection times and delivery timing depend on store availability. Contact us if an order is delayed.

For delivery, keep your six-digit PIN private until the driver arrives and you are ready to receive the order. The driver must enter a matching PIN before the system permits completion. A PIN does not replace any required age-ID check. If the PIN cannot be verified, contact the shop; the driver must not leave the order unattended.

Age-restricted goods and product information

Where an age restriction applies, the purchaser and recipient must meet the legal minimum age and show valid photographic ID when requested. Staff may refuse handover if age cannot be established or they suspect an unlawful sale. Product images are a guide; check the product description, size and actual label. For food allergies or ingredient questions, contact the store before ordering and check the supplied packaging before consumption.

Cancellation, returns and problems

Contact admin@barrheadservicestation.co.uk promptly with your order number to request cancellation or report a missing, damaged, incorrect or faulty item. Your statutory rights are unaffected by these terms.

For eligible distance-sale goods, you generally have 14 days after receipt to tell us you are cancelling, followed by 14 days to return them. This change-of-mind right has exceptions, including goods that deteriorate or expire rapidly, and sealed hygiene goods once unsealed. Exceptions do not remove your rights where goods are faulty or not as described. Unless we agree otherwise, you pay the direct return cost for a change-of-mind return; contact us about faulty or incorrect items first.

Where a cancellation refund is due, it includes the applicable standard delivery cost and is made using the original payment method. We may wait until returned goods or evidence of return is received where the law allows. Refunds are processed within the applicable legal time limit; bank processing may take additional time.

Cancellation form

You may email the following wording to admin@barrheadservicestation.co.uk, or send it to the store address above: “I give notice that I cancel my contract for the following goods: [goods]. Order number: [number]. Ordered/received on: [dates]. Customer name and address: [details]. Date: [date].” You do not have to use this wording.

Privacy and fair use

Our privacy notice explains how we use order information. Do not misuse accounts, submit fraudulent orders or attempt to bypass payment or handover checks. We may restrict access to protect customers and the shop. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your consumer rights.